BusyVault support
BusyVault runs in the browser and can be installed from Chrome or Edge on Windows, macOS and Linux. The Android app is on Google Play and uses the same account. The iPhone and iPad app is coming soon. Enterprise customers can run BusyVault on their own servers under a separate contract.
Get help
Start with documentation and FAQ, then reach out if you need a human.
Setup, channels, billing, webhooks, API, and security — full docs.
Check platform uptime at busyvault.com/status.html.
Contact
Email us — we typically respond within one business day.
- General & billing: contact@busyvault.com
- Privacy & GDPR: contact@busyvault.com
- Enterprise / on-premise: contact@busyvault.com
- Web app: busyvault.com/app
Terms of Service are at terms.html — this page is for support only, not legal terms. For a product question, name the workspace and the file. For a privacy question, write to contact@busyvault.com. The iPhone and iPad app is coming soon. Use the browser app or the Android app on Google Play until then.
Before you write
A useful support note names the workspace, the channel, and the file. Say what you expected and what happened. If the question is billing, include the plan (Basic or Pro), whether the charge is monthly or yearly, and the paid account it applies to. One subscription does not cover the whole team. Basic is 9 USD a month or 86 USD a year with 25 GiB. Pro is 30 USD a month or 288 USD a year with 100 GiB. Extra storage is 0.03 USD per GiB a month after you confirm it. The trial is 3 days and 10 GiB.
BusyVault runs in the browser and can be installed from Chrome or Edge on Windows, macOS and Linux. The Android app is on Google Play and uses the same account. The iPhone and iPad app is coming soon, so start from the browser on a phone until that app is published. Enterprise customers can run BusyVault on their own servers under a separate contract. There is no public installer for that path on this page. Write to contact@busyvault.com and name the environment you need.
Messages, voice notes, files sent in conversations, tickets, tasks, checklists, notes and scheduled messages are encrypted with Aegis-128L before storage. The hosted service decrypts them to run chat, search, previews and notifications. Files opened through a public share link are not protected that way. If a restore is the question, say whether you used a BusyVault backup from workspace or channel settings, and keep the original files until you have checked the restored text and who can open it. Service status is on the status page. This page does not claim SOC 2, ISO 27001 or HIPAA.
Documentation
Product guides for teams, admins, and integrators.
Open documentation — workspaces, subchannels, TUS uploads, Stripe billing, webhooks, and Enterprise self-hosting.
Legal resources
Policies and compliance information.
Help us understand the problem
Tell us what you tried to do and what happened instead. The steps below help you find a guide or prepare a message for the BusyVault team.
Find the right starting point
The documentation covers accounts, workspaces, channels, messages and files. If you cannot sign in, check that you have confirmed your email address. Copy the exact message from the login screen into your request. For a conversation issue, say whether it affects one channel or several workspaces. Check the status page for a wider service issue before reporting your case.
Account setup · Messages and conversations · Service status
Describe a message or file issue
Include your device, operating system and browser or app version. Give the date, time and time zone. List the steps that caused the problem, what you expected and what you saw. For messages, say whether sending, receiving or finding an earlier message fails. For files, give the format and approximate size. Say whether upload, download or preview fails. A screenshot can help, but remove private chats, passwords and access tokens first. You do not need to send the original project file with your first request.
Ask about your plan or a payment
Review the pricing page for current plans and storage allowances. In the app, Settings → Billing is the place to check your subscription. For a payment question, email the support address below with your plan, billing period, purchase platform and the date, amount and currency shown on the receipt. A transaction reference helps identify the payment; keep full card details out of the message. Tell us whether you need help understanding a charge, changing a plan or accessing the billing screen.